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Welcome to Bristol's Mobility Centre

About Us This web site is owned and operated by Bristol's mobility centre who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Bristol's mobility centre
423 Whitehall road, St George, Bristol BS5 &BP
Phone: 01179501113
Fax 01179517748
Email: infowot@bristolsmobilitycentre.co.uk
tax reg no 891 8849 56


Company number: 60369160

Specifications
Information contained on this site is correct at the time of publication. Due to the manufacturers commitment to constantly improve and develop products they reserve the right to alter specifications without prior notice.

Scooter Range
Theoretical range is calculated under test conditions in accordance with European standards. Actual range specified in normal use will depend on many factors, including the condition of vehicle and the batteries, weight of driver plus any additional carrying weight, tyre pressure, ambient temperature and the gradient and surface of the road or pavement.
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Please note:- To allow us to provide our customary excellent service, we can only supply powered products within the Bristol & surrounding areas.

We accept card payments.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Delivery is made within 5 working days of receipt of order/payment subject to stock availability. If your item is not in stock we will place on back order and advise you immediately. In this circumstance you have the right to cancel the order within 5 working days from notification. Some larger items may have a longer delivery time. We will always inform you of the expected delivery date when the order is placed.

Bespoke Powered wheelchairs, Bespoke manual wheelchairs and Bespoke Rise / Recline chairs can only be supplied within a 20 mile radius of Bristol. This is to allow us to provide the necessary engineering / assessment cover.

Standard delivery service is included FREE for all powered items within 20 miles of Bristol. This service will be delivered and installed weekdays with all instructions for maintenance.


Delivery Schedule We deliver your order right away. We will normally send your order to you in 7 business days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

VAT Exemption (Zero rated VAT)
The majority of our customers do not have to pay VAT so we display all our prices excluding VAT. VAT will be charged at the checkout stage if no medical condition is identified.

If you are exempt; please tick the VAT exempt section on checkout and add your medical condition, your name and address.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee Quality Control
Unless otherwise identified, all our products are brand new direct from UK distributors of leading manufacturers. eg; reconditioned scooter. All power products have their own unique serial identification number registered by the distributor to enable a specific unit to be tracked through the sale process.

Warranty and After Sales Service
All products come with a full 12 month manufacturer's warranty which covers faulty parts or materials. Warranty does not cover consumable items such as tyres and bulbs or maintenance required due to misuse or accidental damage including flat batteries due to incorrect charging. A call out requested or diagnosed due to the above will result in a call out fee to be advised on contact and may be subject to additional parts and labour charges. Incontinence products have no warranty cover due to Hygiene Law.


Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01179501113(International +441179501113 or fax us on 01179517748 or write to us at BRISTOL'S MOBILITY CENTRE 423 WHITEHALL ROAD ST GEORGE BRISTOL BS5 7BP
Privacy Policy Bristols Mobility Centre Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in their original undamaged packaging and be in saleable condition.

PLEASE NOTE:- DUE TO HEALTH & HYGENE REQUIREMENTS, ALL TOILETTING AND BATHING PRODUCTS ARE EXEMPT FROM 7 DAY REFUND. ITEMS CAN ONLY BE RETURNED FOR REPLACEMENT IF FAULTY.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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